Frequently Asked Questions
Everything you need to know about shopping with Megelin.
What shipping methods do you offer and how long does it take?
We offer standard and expedited shipping on all orders. Standard shipping typically takes 3-7 business days, while expedited shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Megelin ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I contact customer support?
Our customer support team is available 24/7 via the live chat icon on our website or by emailing [email protected] for a response within 24 hours.